Refund and Returns Policy
WayuuMarket.com Refund and Return Policy
We accept returns within 14 days of purchase. Returns beyond this period are not eligible for refund or exchange.
Items must be in the original, unused condition and in the original packaging to qualify for a return.
– Gift cards
– Downloadable software products
– Certain health and personal care items
– Perishable goods like food and flowers
– Intimate or sanitary items
– Hazardous materials
– Flammable liquids or gases
A receipt or proof of purchase is required. Items should not be sent back to the manufacturer.
– Items showing signs of use
– Opened media items such as CDs or DVDs
– Any item not in its original condition, is damaged, or missing parts not due to our error
– Returns made more than 14 days after delivery
Approved refunds will be processed to the original method of payment within a set number of days.
Late or Missing Refunds:
If you haven’t received a refund, check your bank account, then contact your credit card company and bank. If these steps don’t yield results, reach out to us at [email protected].
Only regularly priced items are refundable. Sale items cannot be refunded.
We replace items if they are defective or damaged. To exchange, email us at [email protected] and send your item to Cl. 10 #7-39, Riohacha, La Guajira.
If the item was a gift and shipped directly to you, you’ll receive a gift credit for the value of your return. Otherwise, the refund will be issued to the gift giver.
Shipping for Returns:
You will be responsible for your own shipping costs when returning an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it.
For returning more expensive items, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee receipt of your returned item.
A Return Authorization number is required for all returns. Contact us at [email protected] to obtain this number before sending your product back to Cl. 10 #7-39, Riohacha, La Guajira.
For questions regarding refunds and returns, please contact us at [email protected].